Privacy

Please read the following information on privacy safeguards on our web site. This includes information as to how we collect, use and disclose information gathered on our web site, including the use of cookies.

What Personal Information does BIKE RAKZ collect?
The types of personal information that BIKE RAKZ records will depend on your usage of our site. If you carry out a transaction online or send us an email, BIKE RAKZ will record information that may differ from the information BIKE RAKZ collects if you simply visit our site.

i) Purchasing products or services
 

If you purchase products or services or apply to become a customer, BIKE RAKZ requires you to provide certain details so that we can establish an account and provide you with the product or service. This includes details such as your name and contact information or in the case of businesses, information about the company, department or association making the purchase or setting up the account. BIKE RAKZ requires this information to help us process and manage your account.

BIKE RAKZ also requests information to help assess your credit worthiness. Further details about this can be found in the terms and conditions for the product or service you are purchasing. If you purchase a product or service BIKE RAKZ also requires your credit card details in order to process the purchase. BIKE RAKZ may also request information about you in order to help you decide which product or service would best suit your needs.

 

ii) Paying your account online or making other enquiries about your account.
 

If you pay your account online, BIKE RAKZ requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your account you will be required to provide your account details, password and contact details so that your inquiry can be resolved as soon as possible.

 

iii) General requests
 

You can use the online forms for a number of other purposes such as to request further information about other BIKE RAKZ products and services. In order to process your request we will require you to provide us with certain personal information. This includes such details as your name and contact information and information about any existing account. If you send us an email request we will ask for similar information. We require this information to process your request and to improve the services we provide to you.

When you are carrying out a transaction or simply making an enquiry, BIKE RAKZ may also ask for information such as details about yourself or your company so that we may better tailor our services to your needs and to provide you with information about a range of BIKE RAKZ products and services. BIKE RAKZ may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide BIKE RAKZ with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.

 

iv) Navigation Information
 

Each time you visit the BIKE RAKZ web site, anonymous navigation information is collected by our servers. This information includes

 

• the type of browser and operating system you are using;
• the address of the referring site (ie the previous site you had visited) and the website you leave our site to visit;
• the date and time of your visit;
• your server's IP address (a number which is unique to the machine); and
• the address of the pages you accessed.

This provides BIKE RAKZ with information about how the web site is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users.

In addition, the BIKE RAKZ web site, like many others uses cookies. A cookie is a piece of information that the website sends to your browser and which is stored on your hard disk. A cookie helps to identify your browser to the website when you return to visit the site and identifies the previous requests your browser has made. This allows the site to be tailored to you on your return visits. Cookies cannot identify you personally. If you do not wish to receive cookies it is likely that you can disable their use by altering the security settings on your web browser however this may impede your ability to use parts of the BIKE RAKZ web site. Your web browser might also contain a mechanism that warns you that a site you are visiting makes use of cookies.

What Happens with Your Personal Information?
The personal information collected from you at this site is or may be used:

• for credit verification purposes;
• for billing purposes;
• to maintain your account;
• to notify you about other new products, services or promotions from time to time;
• to provide customer support;
• in order to provide you with the products, services or information you have requested.

Aspects of these functions may be outsourced to third parties who are only authorised by BIKE RAKZ to use this information for these purposes. BIKE RAKZ may also use its customer database including information provided by you through this web site to distribute information about other BIKE RAKZ services and other organisations' services to you. If at any time you no longer wish to receive email or postal communications from BIKE RAKZ or from third parties, you can contact BIKE RAKZ customer service at any time and make an 'opt out' request as per details at the end of this Statement.

Information collected on this site may also be combined and identified to provide BIKE RAKZ with anonymous demographic and usage information. BIKE RAKZ can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.

In addition, anonymous navigation information may be used for statistical analysis of the web site for marketing purposes and to tailor the content of the site to the needs of BIKE RAKZ customers. Statistical information is not disclosed in connection with your personal information.

Will personal information be given to anyone else?
Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service. You should check the terms and conditions of individual products and services for information about disclosures.

Information collected at this site may be disclosed to third parties where functions are being outsourced. BIKE RAKZ may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

Access and Correction
Once you have registered as a BIKE RAKZ customer, you may access your account details and correct your personal information on the web site or by contacting BIKE RAKZ customer service. If you are not a customer of BIKE RAKZ, you may still request access to any personal information BIKE RAKZ may have collected from you through this web site. You can lodge an access request with BIKE RAKZ customer service at any time as per the details at the end of this Statement.

Are personal account details safe when being transmitted?
BIKE RAKZ strives to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind BIKE RAKZs' firewalls.

BIKE RAKZs' secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name and address so that it cannot be read as it travels over the Internet. However, while BIKE RAKZ maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

All member details are kept within an SSL secured platform and all transactions take place directly with a secured payment gateway.

Are personal account details stored safely
BIKE RAKZ takes all reasonable steps to ensure the security of personal information held, from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. BIKE RAKZ only permits your details to be accessed by authorised personnel.

Links to other site
BIKE RAKZ provides links on its web site to other sites. These sites may have different privacy policies than those of BIKE RAKZ and you are advised to check the privacy policies on those site.

Contacting BIKE RAKZ
BIKE RAKZ would like to ensure that your Internet experience is a safe and enjoyable one. If you have any questions or comments about this Privacy Statement you can contact BIKE RAKZ customer service on:

 

By mail:

Changes to this Privacy Statement
This Privacy Statement may change from time to time particularly as new industry codes are introduced. Any changes to the BIKE RAKZ Privacy Statement will be highlighted in this area from time to time.

This policy was last updated on 18th February 2009